Account and domain recovery: bring every login home

What we recover, and in what order

We work from the asset that everything else depends on, down to the ones that only affect reporting.

1. The domain. Your web address, and usually your business email. For .ca names, CIRA's support page says it doesn't make changes itself: contact and ownership changes go through your registrar. A move to a new registrar starts with an authorization code from the current one, as CIRA's transfer page explains.
2. DNS and hosting. Where the domain points, and the server holding your site. We take a full backup before anything changes.
3. Phone and tracking numbers. If customers call a tracking number, the account that owns it controls where your calls ring. We move or port it, or replace it with care.
4. Google Ads. Admin access and billing in your business's name. Google's help page on unlinking manager accounts says you need admin access to either the manager or the client account to remove the link.
5. Analytics and Search Console. Your history of visits and searches, which is hard to rebuild if lost.
6. Social pages and directories. Facebook, Instagram, YouTube and trade directories, each with its own admin roles.

Who it's for

Any contractor whose audit turned up red items: assets held in another company's or person's name, or accounts nobody can log in to. It's also for owners whose former office manager or web person set things up on a personal email, which is a quieter version of the same problem.

What's included

• A recovery runbook listing every asset, its current holder, the official process to move it and the risks.
• Neutral, factual request messages for you to send to whoever currently holds access. Polite requests get faster answers.
• Backups of the website, DNS records and email settings before any change.
• Step-by-step support through each platform's own process, with you holding the owner role at the end.
• An ownership register: a single document listing every account, its owner email, its renewal date and who else has access.

Timeline

Where the current holder cooperates, most recoveries are complete in two to four weeks. Platform waiting periods and registrar steps set the pace, not us. Where someone doesn't respond, each platform's escalation route has its own timing, and we keep you updated as each one moves.

How we measure results

Success is binary for each asset: your business email holds the top role, or it doesn't. We track the register until every line is green, then confirm with a test: you log in to each account yourself, with nobody's help.

Secondary checks matter too. We confirm that calls still ring where they should, conversion tracking still records each lead, and the website and email kept working through every change.

A note on staff and family logins

Not every locked account involves a provider. Plenty were opened years ago by a nephew, a former office manager or the owner's own old personal address. The fix is the same: add the business email as owner, confirm it works, then remove the personal one.

Mistakes to avoid

• Letting a domain lapse to "get it back" at renewal. Expired names can be registered by anyone.
• Porting a phone number without checking where else it appears. Old listings and printed trucks may still use it.
• Starting new ad or analytics accounts while the old ones still hold years of data you could recover.
• Treating a contract dispute as a technical problem. If ownership itself is contested, we stop and suggest you get legal advice.

Once you own everything, the next step is usually website repair or a clean restart. The who owns your marketing guide explains each asset in plain terms, or contact us to talk it through.